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After-Action ReviewsFollowing a process developed by the U.S. Army, Horne conducts After-Action Reviews (AARs). An AAR is an assessment conducted after a change in procedures or a major activity that allows leaders and team members to discover what happened and why. As part of its business process engineering methodology, Horne prepares and leads in-depth AARs for issue identification, discussion, and recommended solutions. The objective is to assess what went well, what needs improvement, and what lessons can be learned from the process. The lessons learned, recommendations, and subsequent process changes are then documented and disseminated across the organization. |
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Customer Spotlight Bureau of Immigration and Customs Enforcement, The mission: Immigration and Customs Enforcement (ICE) is the largest investigative branch of the Department of Homeland Security (DHS). Before 9/11, immigration and customs authorities were not widely recognized as an effective counterterrorism tool in the United States. ICE changed this by creating a host of new systems to better address national security threats and detect potential terrorist activities in the U.S. Uniquely engineered: Working with ICE and the U.S. Army Corps of Engineers, our team conducted extensive business process engineering and developed “The Horne Report.” This comprehensive review documented procedures and performance metrics for programming, planning, environmental compliance, real estate acquisition, design, construction management, and operations and maintenance of required facilities. |
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